Return & Refund Policy

🛍️ Return & Refund Policy

At CN Cosmetics, we want you to be completely satisfied with your purchase.
If you are not happy with an item, we’re here to help.

1. Countries Covered

This return policy applies to orders delivered within the Netherlands.
(If we expand to other countries, this policy will be updated accordingly.)

2. Return Eligibility

We accept returns for both defective and non-defective products.

To qualify for a return:

  • Items must be unused, unopened, and in their original packaging.
  • Returns must be made within 14 days from the date of delivery.
  • Proof of purchase (order number or receipt) is required.

3. Non-Returnable Items

For hygiene and safety reasons, certain cosmetic or personal-care products cannot be returned once opened, unless they arrived defective or incorrect.

4. Return Process

To initiate a return:

  1. Contact us at cynthiakelderman8@gmail.com or call +31 628435966
  2. Provide your order number and reason for return.
  3. We will review your request and provide the return shipping address and instructions.

5. Return Shipping Costs

  • Customers are responsible for return-shipping costs unless the product is defective, damaged, or incorrect.
  • We recommend using a trackable shipping service to ensure safe delivery.

6. Refunds

  • Once your returned item is received and inspected, we will notify you by email.
  • Approved refunds will be processed to your original payment method within 7–10 business days.
  • Shipping charges (if any) are non-refundable.

7. Exchanges

We offer exchanges only for defective or damaged items.
If you need to exchange a product, contact us before sending it back.

8. Contact Us

If you have any questions about our return or refund process, please contact:
📧 Email: cynthiakelderman8@gmail.com
📞 Phone: +31 628435966

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👉 Return & Refund Policy